Privacy Policy
Your Privacy Matters to Us
Last Updated: 5 September 2026
TravelX Maldives Pvt. Ltd. (“TravelX Maldives”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and travel booking facilities.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
By using travelxmaldives.com or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. About TravelX Maldives
TravelX Maldives Pvt. Ltd. is a registered and licensed travel company operating in the Republic of Maldives.
Company Registration: C-0700/2022 | Operating License: 88-QARS/TA/2023/98
TIN: 1146811GST001
Address: Fehiali, Orchid Magu, S. Feydhoo, Addu Atoll, Republic of Maldives P.O. Box 19040
Email:info@travelxmaldives.com
Phone: +960 951-9375 | +960 934-7843
2. Information We Collect
Depending on how you use our website or services, we may collect information that you voluntarily provide to us.
This may include:
- Full name
- Email address
- Telephone or mobile number
- Country of residence
- Travel dates
- Number of guests
- Preferred resort or accommodation
- Holiday preferences and requirements
- Information included in your inquiry or quote request
- Booking and reservation information
- Information required to arrange travel or resort services
- Passenger information where required for travel arrangements
- Passport or identification information where necessary for a booking or travel service
- Payment or transaction information where required to process your booking
We only request information that is reasonably necessary for the service you have requested.
Information About Other Travelers
If you provide personal information belonging to another traveler, such as a family member or travel companion, you should ensure that you have permission to provide that information and that they understand how their information may be used in connection with the booking.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Language and general location information
- Pages visited
- Date and time of visits
- Referring website
- Website interaction and usage information
This information helps us understand how visitors use our website, maintain website security, improve performance, and improve our services.
We may use analytics and other third-party technologies for these purposes.
4. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests for quotations
- Provide travel advice and recommendations
- Process and manage resort reservations
- Arrange accommodation and transfers
- Communicate with you about your booking
- Provide customer service and travel assistance
- Process or facilitate payments
- Verify booking or traveler information where necessary
- Send important information relating to your travel arrangements
- Improve our website, services, and customer experience
- Maintain website security and prevent fraudulent or unauthorized activity
- Meet legal, regulatory, accounting, or administrative requirements
- Send marketing communications where permitted and appropriate
We do not use your personal information for purposes unrelated to the services we provide without an appropriate basis to do so.
5. Booking and Payment Information
When you make a booking or purchase a service, payment information may be processed through the relevant payment provider or financial institution.
Where payment is made through a secure third-party payment gateway, payment card information may be entered directly into the payment provider's secure system rather than being stored by TravelX Maldives.
TravelX Maldives does not intentionally store complete payment card numbers or security codes unless specifically required through an authorized payment-processing arrangement.
The handling of payment information may also be subject to the privacy policy and terms of the relevant payment provider.
6. Sharing Your Information
We may share relevant personal information with third parties when necessary to provide the services you request.
Depending on your booking, these parties may include:
- Maldives resorts and hotels
- Resort transfer providers
- Seaplane or domestic flight operators
- Airlines or other travel service providers
- Payment processors and financial institutions
- Technology, hosting, analytics, or website service providers
- Other suppliers directly involved in fulfilling your travel arrangements
- Professional advisers or service providers where reasonably necessary
- Government authorities or law-enforcement bodies where required or permitted by applicable law
We aim to share only the information reasonably necessary for the relevant purpose.
We do not sell your personal information to third parties.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, including resort websites, payment services, social media platforms, booking services, and other travel-related websites.
Once you leave the TravelX Maldives website, your information may be subject to the privacy policy and terms of the third party.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party service before providing them with personal information.
8. Cookies
TravelX Maldives uses cookies and similar technologies to help operate, secure, and improve our website.
Cookies may be used to:
- Remember website preferences
- Maintain certain website functionality
- Understand website traffic and usage
- Improve website performance
- Support analytics
- Provide relevant website features
You can manage or disable cookies through your browser settings and, where available, through our website's cookie settings.
Disabling certain cookies may affect some website features or functionality.
For more information, please see our Cookie Policy.
9. Marketing Communications
We may occasionally use your contact information to send information about TravelX Maldives, including travel offers, holiday promotions, resort updates, or other services that may be relevant to you.
Where required, we will seek appropriate consent before sending marketing communications.
You may request to stop receiving marketing communications at any time by contacting us or using an unsubscribe option provided in the communication.
Important service-related communications, such as booking confirmations, payment information, travel arrangements, or changes to your reservation, may still be sent when necessary to provide the service.
10. Protection of Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when using the internet, including protecting your account credentials and avoiding sharing passwords or sensitive information through unsecured channels.
11. Account Information
If you create an account on our website, you may provide information such as your name, email address, telephone number, and login credentials.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
TravelX Maldives will not ask you to provide your account password through an unsolicited email or message.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether you have an active booking or account
- Legal, accounting, or regulatory requirements
- The resolution of disputes or claims
- Legitimate business and security requirements
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.
13. Your Privacy Choices and Requests
Depending on applicable law, you may have rights relating to the personal information we hold about you.
- These may include the ability to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request restriction of certain processing
- Opt out of marketing communications
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before processing certain requests.
14. Children's Privacy
Our website and travel services are intended for general audiences and are not specifically directed at children.
We do not knowingly seek to collect personal information from children without appropriate involvement or authorization from a parent or legal guardian where required.
If you believe that a child has provided personal information to us inappropriately, please contact us.
15. International Data Transfers
Travel arrangements may involve companies, resorts, airlines, payment providers, technology providers, or other service providers located outside the Maldives.
As a result, information necessary to arrange your travel may be processed or transferred internationally.
Where personal information is shared with a third party, we seek to do so only when reasonably necessary for the relevant service or purpose and in accordance with applicable requirements.
16. Data Security Incidents
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where notification is required under applicable law, we will make the appropriate notifications to affected individuals and/or relevant authorities.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact us.
TravelX Maldives Pvt. Ltd.
Fehiali, Orchid Magu, S. Feydhoo, Addu Atoll, Republic of Maldives P.O. Box 19040
Email:info@travelxmaldives.com
Phone: +960 951-9375 | +960 934-7843
Company Registration: C-0700/2022 | Operating License: 88-QARS/TA/2023/98
TIN: 1146811GST001
TravelX Maldives
Your trusted partner for discovering the Maldives.