Terms of Use & Booking Conditions

Clear Terms for a Smooth and Transparent Travel Experience

Last Updated: September 7, 2026

Welcome to TravelX Maldives.

These Terms of Use & Booking Conditions govern your use of the TravelX Maldives website, account facilities, booking services and other travel-related services provided by TravelX Maldives Pvt. Ltd.

By using our website, requesting a quotation, creating an account, submitting a booking request, making a booking, making a payment or otherwise using our services, you agree to these Terms.

Please read these Terms carefully before making a booking.

1. About TravelX & Acceptance

TravelX Maldives Pvt. Ltd. is a registered and licensed travel company operating in the Republic of Maldives.

TravelX Maldives Pvt. Ltd.
Fehiali, Orchid Magu, S. Feydhoo, Addu Atoll Republic of Maldives P.O. Box 19040
Email:info@travelxmaldives.com
Phone: +960 951-9375 | +960 934-7843
Company Registration: C-0700/2022 | Operating License: 88-QARS/TA/2023/98
TIN: 1146811GST001

TravelX Maldives provides travel planning and booking services, including resort accommodation, transfers, excursions and other travel-related arrangements.

These Terms apply whenever you:

use travelxmaldives.com;
request information or a quotation;
create or use a TravelX account;
submit a booking request;
accept a quotation;
make a booking or payment; or
otherwise use our services.

If you make a booking for other travelers, you confirm that you are authorized to provide the information necessary for the booking and to accept these Terms on their behalf.

Where you provide personal information belonging to another traveler, you should have their permission to provide that information and ensure that they understand how it may be used in connection with the booking, consistent with our Privacy Policy.

2. Our Role as a Travel Agency

TravelX Maldives acts as a travel agency and booking intermediary for services provided by independent third-party suppliers.

These may include:

Maldives resorts and hotels;

resort transfer providers;

seaplane operators;

domestic flight operators;

airlines;

speedboat and other transportation providers;

excursion and activity providers;

payment processors and financial institutions; and

other suppliers directly involved in fulfilling your travel arrangements.

The relevant supplier remains responsible for operating and delivering its own services.

Supplier terms and conditions may apply to your booking in addition to these Terms. These may include separate cancellation, payment, amendment, safety and operational conditions.

Where TravelX is responsible for arranging a service, we will use reasonable care and skill in carrying out that role, subject to these Terms and applicable law.

3. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, resort and travel information can change. This may include:

room and villa categories;

photographs;

resort facilities;

restaurants;

meal plans;

activities;

transfer arrangements;

operating hours;

prices;

promotional offers; and

other supplier information.

Some information published on our website is provided by third-party suppliers.

Photographs are intended as a general representation and may not show the exact room, villa, view, facilities or experience provided during your stay.

Website information does not constitute a guarantee of availability or of a particular facility or service.

Where specific information is provided in your quotation, invoice or Booking Confirmation, that information will normally apply to your booking.

4. Bookings, Quotes & Confirmation

A quotation or booking request does not automatically guarantee availability.

TravelX may need to confirm availability and conditions with the relevant supplier before accepting your booking.

Quotations are normally subject to availability and may have an expiry date.

A booking becomes confirmed when TravelX issues a Booking Confirmation, invoice or other written confirmation and any required payment has been received or arranged.

An automated acknowledgement of an inquiry or booking request does not necessarily constitute confirmation of a booking.

After receiving your Booking Confirmation, you should check all details carefully, including:

traveler names;

travel dates;

resort;

room or villa category;

meal plan;

number of guests;

transfers;

price;

payment deadlines; and

cancellation conditions.

Please notify TravelX promptly if any information appears incorrect.

5. Prices, Payments & Taxes

Prices quoted by TravelX may depend on availability, supplier rates, travel dates, accommodation category, meal plan, promotional conditions, taxes and other applicable charges.

Prices may change before a booking is confirmed.

The price applicable to a confirmed booking will normally be the price stated in the relevant quotation, invoice or Booking Confirmation, subject to any subsequent changes agreed with you or required by the relevant supplier or authority.

Payment requirements vary according to the booking and supplier.

You may be required to pay:

a deposit;

a partial payment;

the full booking amount; or

payments according to an agreed schedule.

The applicable payment deadline will be stated in your quotation, invoice or Booking Confirmation.

If payment is not received by the required deadline, TravelX or the relevant supplier may cancel or release the reservation. Applicable cancellation charges may apply.

Payments may be processed through third-party payment providers or financial institutions. Where a secure third-party payment gateway is used, payment-card information may be entered directly into the payment provider's secure system rather than being stored by TravelX.

As described in our Privacy Policy, TravelX does not intentionally store complete payment-card numbers or security codes unless specifically required through an authorized payment-processing arrangement.

Payment information may also be subject to the terms and privacy policy of the relevant payment provider.

Bank, card, currency-conversion or payment-processing charges may apply where applicable.

Taxes, service charges, tourism-related charges and other mandatory fees may change. Where a new or increased mandatory charge is imposed by a supplier or government authority, TravelX will communicate it where reasonably practicable.

6. Cancellation, Refunds & Changes

Cancellation conditions vary according to the specific booking and may depend on:

the resort;

room or villa category;

rate plan;

travel dates;

promotional conditions;

payment terms; and

supplier policies.

The cancellation conditions applicable to your booking will be provided in your quotation, invoice, Booking Confirmation or other booking documentation.

Some bookings may be refundable, partially refundable, subject to cancellation fees or completely non-refundable.

You should carefully review the applicable cancellation conditions before making payment.

Cancellation requests must be submitted to TravelX in writing.

Refunds, where applicable, will be processed according to the relevant supplier and payment-provider conditions. Amounts paid to third parties that are non-refundable may not be recoverable.

Changes to a Booking

Requests to change a confirmed booking should be made as soon as possible.

Changes may include:

travel dates;

number of travelers;

room or villa category;

meal plan;

transfer arrangements; or

other travel services.

Changes are subject to availability and supplier approval. Additional charges or cancellation fees may apply.

No-Shows and Early Departure

If you do not arrive for your booking without cancelling it in accordance with the applicable cancellation conditions, the booking may be treated as a no-show.

A supplier may charge the full booking amount or other applicable charges.

If you leave your accommodation before the scheduled departure date, unused accommodation, meals, transfers or other services may not be refundable unless the supplier agrees otherwise.

7. Resorts, Accommodation & Supplier Conditions

Resorts and other suppliers operate independently and may have their own terms, policies and operational procedures.

These may cover:

check-in and check-out;

room occupancy;

children and infants;

meals;

resort facilities;

activities;

health and safety;

damage to property;

cancellation;

no-shows;

special requests; and

other guest requirements.

You agree to comply with applicable supplier rules.

Resort Changes and Development

Resorts may change facilities, restaurants, menus, operating hours, activities, entertainment, beaches, pools, spas or other services.

Resorts may also undertake maintenance, renovation, construction, beach work or other development.

Where TravelX receives reliable information about material changes that may significantly affect your stay, we will make reasonable efforts to communicate the information before travel.

However, TravelX cannot guarantee advance notice of every change made by a supplier.

Overbooking

In exceptional circumstances, a supplier may be unable to provide the accommodation originally booked.

If this occurs, TravelX will reasonably assist in communicating with the supplier and identifying available alternatives.

Any upgrade, replacement accommodation, refund or compensation will depend on the supplier's policy and applicable law.

8. Transfers & Transportation

TravelX may arrange airport and resort transfers using:

seaplane;

domestic flight;

speedboat;

private boat;

shared boat; or

other transportation arranged by a supplier.

Transfer services are operated by independent providers.

Schedules may change due to weather, sea conditions, flight schedules, operational requirements, passenger numbers, safety considerations or other circumstances.

Customers must provide accurate flight information and other information required to arrange transfers.

Seaplane and Domestic Transfers

Seaplane and domestic transfer schedules may not be available until shortly before travel.

Passengers may be required to wait at the airport or transfer terminal.

Luggage allowances and excess baggage charges may apply.

TravelX cannot guarantee a particular aircraft, vessel, departure time, seat or transfer schedule unless expressly confirmed in writing.

Flight Delays

If your flight is delayed, cancelled or changed, you should notify TravelX and the relevant transfer provider as soon as possible.

Additional transfer arrangements or charges may apply where a missed transfer results from circumstances outside TravelX's control.

TravelX will make reasonable efforts to assist with alternative arrangements where possible.

9. Special Requests, Children & Honeymoon Benefits

TravelX will make reasonable efforts to communicate special requests to the relevant supplier.

Special requests may include:

honeymoon arrangements;

anniversary or birthday arrangements;

dietary requirements;

room preferences;

bed preferences;

accessibility requirements;

connecting rooms;

baby cots; and

other reasonable requests.

A special request is not guaranteed unless specifically confirmed by the relevant supplier.

Additional charges may apply.

Children & Infants

Children's and infant policies vary between resorts.

These policies may determine:

permitted ages;

room occupancy;

extra beds;

baby cots;

meals;

transfer charges; and

applicable discounts.

You must provide accurate ages and dates of birth for all children and infants traveling under your booking.

Incorrect information may result in additional charges or changes to the booking.

Honeymoon & Special Occasion Benefits

Honeymoon, anniversary, birthday and other special benefits are subject to the conditions of the relevant resort.

The resort may require supporting documentation.

Benefits are not guaranteed unless confirmed by the relevant supplier.

10. Travel Documents, Insurance & Activities

Travel Documents

You are responsible for ensuring that all travelers have the documents required for travel and entry into the Maldives and any other destination included in your itinerary.

These may include:

valid passports;

visas or travel authorizations;

immigration documents;

health documentation where required;

travel tickets; and

Travel Insurance

We strongly recommend comprehensive travel insurance for every traveler.

Insurance should ideally cover medical expenses, emergency assistance, cancellation, trip interruption, travel delays, baggage, personal belongings and relevant activities.

TravelX does not provide travel insurance unless expressly stated otherwise.

Excursions & Activities

Excursions, diving, water sports, fishing, cruises, spa services and other activities may be provided by independent suppliers.

Activities may be subject to separate supplier terms, safety requirements, age restrictions, medical requirements and cancellation policies.

Activities may be changed or cancelled because of weather, sea conditions, safety concerns or operational requirements.

Where an activity is booked through TravelX, we will assist with communication and arrangements, but the relevant supplier remains responsible for operating the activity.

11. Weather, Tropical Conditions & Force Majeure

The Maldives is a tropical island destination.

Natural conditions may include:

insects;

tropical vegetation;

humidity;

rain;

wind;

tides;

waves;

changing beach conditions; and

marine life.

Beach conditions, sand levels, vegetation and marine conditions may naturally change according to seasons, tides, currents, weather and other environmental factors.

Weather and Sea Conditions

Weather and sea conditions may affect transfers, excursions, diving, water sports, boat journeys, seaplane operations and other activities.

TravelX cannot control weather, sea conditions or safety decisions made by transport and activity providers.

Force Majeure

TravelX will not be responsible for delays, cancellations, changes or failure to perform services caused by circumstances beyond our reasonable control.

These may include:

severe weather;

storms;

natural disasters;

flooding;

epidemics or pandemics;

war;

terrorism;

civil unrest;

strikes;

airport closures;

transport disruption;

government action;

changes in law;

technical failures; or

other exceptional circumstances beyond reasonable control.

Where such circumstances affect your booking, TravelX will make reasonable efforts to assist and communicate available options.

Refunds or compensation will depend on applicable supplier conditions, insurance and applicable law.

12. Customer Responsibilities & Conduct

You are responsible for:

providing accurate booking and traveler information;

complying with applicable laws;

complying with resort and supplier rules;

following safety instructions;

respecting other guests and staff;

taking reasonable care of accommodation and property; and

complying with applicable environmental requirements.

Customers must not engage in behavior that threatens safety, causes serious disturbance, damages property or violates applicable law.

A supplier may take appropriate action, including requiring a guest to leave the accommodation or activity, where serious misconduct occurs.

Additional costs caused by a customer's conduct may be charged to the customer.

Personal Belongings

Customers are responsible for passports, money, electronic devices, luggage, valuables, medication and other personal belongings.

TravelX is not responsible for lost, stolen or damaged belongings except where liability cannot legally be excluded or limited.

13. Complaints & Liability

Complaints

If you experience a problem during your trip, you should report it to the relevant resort or supplier and contact TravelX as soon as reasonably possible.

Prompt notification gives the supplier and TravelX an opportunity to investigate and attempt to resolve the matter while you are still traveling.

Where appropriate, customers should:

notify the relevant supplier;

contact TravelX;

provide relevant details or supporting evidence; and

allow reasonable time for the issue to be investigated or resolved.

Failure to report a problem promptly may make it more difficult to investigate or resolve the matter.

Liability

TravelX will provide its services with reasonable care and skill.

However, many Travel Services are provided by independent suppliers. TravelX is therefore not responsible for the acts or omissions of a supplier where those matters are outside TravelX's reasonable control, subject to applicable law.

This may include matters relating to:

resort operations;

airlines;

seaplane operators;

domestic flights;

boats and transfers;

excursions;

activities;

weather;

supplier changes; and

supplier cancellations.

Where an excursion or activity is purchased directly from an independent supplier during your stay, your contract may be directly with that supplier and its own terms may apply.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. Privacy, Website Use & Intellectual Property

Privacy

TravelX collects and uses personal information in accordance with our Privacy Policy.

Depending on how you use our website or services, we may collect information such as your name, contact details, country of residence, travel dates, number of guests, accommodation preferences, booking information, passenger information, passport or identification information where necessary, and payment or transaction information.

We may also collect certain technical information automatically when you use our website, such as IP address, browser and device information, pages visited, dates and times of visits, referring websites and website usage information.

We may use this information to:

respond to inquiries and quotation requests;

provide travel advice;

process and manage reservations;

arrange accommodation and transfers;

communicate with you;

provide customer service;

facilitate payments;

verify booking information;

maintain website security;

prevent fraudulent or unauthorized activity;

improve our website and services;

meet legal, regulatory, accounting or administrative requirements; and

send marketing communications where permitted and appropriate.

Sharing Information

Where reasonably necessary to provide your requested services, TravelX may share relevant personal information with:

Maldives resorts and hotels;

resort transfer providers;

seaplane and domestic flight operators;

airlines and other travel providers;

payment processors and financial institutions;

technology, hosting and analytics providers;

other suppliers directly involved in your travel arrangements;

professional advisers or service providers; and

government authorities or law-enforcement bodies where required or permitted by applicable law.

We aim to share only information reasonably necessary for the relevant purpose.

TravelX does not sell your personal information to third parties.

Travel arrangements may involve organizations located outside the Maldives. Information necessary to provide your travel services may therefore be processed or transferred internationally.

For full information about how we collect, use, share, retain and protect personal information, please refer to our Privacy Policy.

Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requests for access, correction, deletion where appropriate, withdrawal of consent, objection or restriction of certain processing, and opting out of marketing communications.

Privacy-related requests should be made using the contact details provided in our Privacy Policy.

Accounts

If you create a TravelX account, you are responsible for keeping your login credentials confidential.

You should notify us if you believe your account has been accessed without authorization.

TravelX will not ask you to provide your account password through an unsolicited email or message.

Cookies

TravelX uses cookies and similar technologies to operate, secure and improve our website, understand website usage and support analytics and relevant website features.

You can manage or disable certain cookies through your browser settings and, where available, our website's cookie settings.

For further information, please see our Cookie Policy.

Website Use

You must not use the TravelX website:

unlawfully or fraudulently;

to impersonate another person;

to interfere with website operation;

to introduce malicious software;

to obtain unauthorized access;

to copy website content for unauthorized commercial purposes; or

in a manner that may damage TravelX or its users.

Intellectual Property

Unless otherwise stated, the TravelX Maldives name, logo, website design, text, graphics and other website content are owned by or licensed to TravelX Maldives or the applicable rights holder.

Unauthorized commercial reproduction, distribution, modification or exploitation of TravelX content is prohibited except where permitted by law.

Third-party websites linked from TravelX may have their own terms and privacy policies. TravelX is not responsible for the privacy practices, content, security or policies of third-party websites.

15. Governing Law, Changes & Contact

Governing Law

These Terms are governed by the laws of the Republic of Maldives, except where mandatory applicable law provides otherwise.

Any dispute arising from these Terms or a TravelX booking will be subject to the jurisdiction of the competent courts of the Republic of Maldives, subject to any mandatory rights or dispute-resolution requirements that may apply.

Changes to These Terms

TravelX may update these Terms from time to time to reflect changes to our services, website, technology, business practices or applicable requirements.

When changes are made, we will update the Last Updated date at the top of this page.

The version applicable to an existing booking will normally be the version accepted when the booking was made, together with any specific Booking Conditions agreed for that booking, unless a change is required by law or otherwise agreed with you.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Contact TravelX Maldives

If you have questions about these Terms, your booking, payment, cancellation, refunds or any TravelX service, please contact us.

TravelX Maldives Pvt. Ltd.

Fehiali, Orchid Magu, S. Feydhoo, Addu Atoll Republic of Maldives. P.O. Box 19040
Email:info@travelxmaldives.com
Phone: +960 951-9375 | +960 934-7843
Company Registration: C-0700/2022 | Operating License: 88-QARS/TA/2023/98
TIN: 1146811GST001